MY EXPERIENCE
Roles & Responsibilities
LEAD IN-STORE EXPERIENCE
January 2023 - Present
In this leadership role, responsibilities include performing tasks critical for the function of the business, supporting the team in customer situations, driving results through coaching and feedback loops. These activities ultimately add up to cultivating an environment that builds trust and encourages strong team collaboration and delivery.
GENIUS
May 2021 - January 2023
Includes responsibilities from the Technical Expert role while expanding on them to elevate the productivity and quality of the team. Apply skills for troubleshooting and curating solutions for customers’ Mac computers and software products. In the “Pro” level role, I set a high bar for the rest of the team through high level actions exhibiting a genuine interest in innovation and teamwork.
TECHNICAL EXPERT
November 2019 - Present
In this role I have been able to apply my experience as a Technical Specialist and expand my skills to being hands-on when repairing iPhones. Also, this role has afforded the position to mentor my team while driving innovation for the store. Being a Technical Expert has taught me to deliver services in a short-term time frame and juggle multiple situations with high levels of attention to detail.
TECHNICAL SPECIALIST
March 2019 - November 2019
Tasks include repairing customer relationships through troubleshooting and following warranty policy. What drives success in this role is being able to comprehend and follow service guides while applying technical knowledge to each unique situation. Getting customers to come into the store with a frown and leave with smile is my specialty.
PRODUCT SPECIALIST
December 2017 - March 2019
Through this role I had the privilege to enrich customers' lives through connecting them with the right hardware and software solutions while providing an exceptional retail experience. As a technical consultant, some valuable principles are teamwork, making detail-oriented decisions, as well as building rapport with customers.
ONLINE VIDEO CREATOR
June 2016 - July 2018
At ZURB, I had the privilege of managing and growing a YouTube account (as well as other social platforms), producing and editing visual content, as well as communicating with potential customers and viewers online. My main takeaways from this experience was being able to receive and offer valuable feedback, plan and deliver based on a timeline, as well as organizational skills.
September 2018 - May 2020
ENTREPRENEURIAL STUDIES
Like I mentioned in my homepage blurb, I am consistently looking for new opportunities for the world to grow. With a degree in Entrepreneurial Studies, I plan on applying what I've learned to lead teams to success.
From coding to business calculus, to chemistry and biology, this associate's degree has provided a fundamental understanding on many different topics.
LET’S CONNECT
I look forward to hearing from you!
